Goettl's High Desert Mechanical

I am highly disappointed with the service, price, and high pressure sales pitch, and communication. During a maintenance call for my 700sf condo, the technician quoted me over $16,000 to replace a the furnace (not even the AC). The quote was for a furnace of 80,000 BYU, much bigger than I needed, but he also said he could offer me a "ghetto unit" for $13,000. At the time, my furnace was functional (but old). In addition, as part of this conversation, he told me that my unit was "dangerous" and that he should "red tag" it or someone could get sick. He did not red tag it or shut down the unit, but he left and called the gas company, who later showed up and confirmed there was no carbon monoxide. When the technician emailed me the quote with this information, he only shared generic, unlabe

I have seen Goettl's trucks around town and just the other day I was behind one of their vans in my community. Now, 99% of the time most other companies are totally ignoring the speed limit signs. Well, NOT Goettl's, so I decided to call the office and thank them and hopefully to let the driver know that I appreciate it. The office called me back and I asked that they please the let the driver of number..... know that I appreciated it. As we were talking she asked if i needed anything addressed, and guess what--I do. So, I made an appointment and today John came out. If I were Mr. Goettls, I would want John working for me...Respectul, clean cut, friendly, knowledgeable....and not a wasted move. I forgot to mention cleanliness.....everything seemed fine and just needed some attentio

Worst. Company. Ever. We had to call them to fix a pinched wire that was obviously an installation error. We were without heat for 2 weeks at Thanksgiving. They came out and fixed it under the warranty but then they put in a bad part (circuit board). It took months for them to come out to fix it and never once did they have us sign an estimate or tell us that we would be charged for the work that they installed badly to begin with. They are dishonest and now want us to pay for their mistake. Suddenly in February they emailed us a bill and are charging us for warranty work they did in November, months later, at $1,400 an hour!!! They don't stand behind their work and practically everyone in our subdivision is having issues with them and their inferior workmanship, dishonesty and over cha

I was fortunate to have Trevor lay who has 24 years experience. He was nice, professional, and took time to explain exactly what I have and how it worked. I even joined him up in the attic to see the system up there, which doesn’t make any sense to me. I worked with Ella to set my appointment. Once we figured out if it was going to be a morning or an afternoon time, it was great. One thing I would say is that they do need to give people a AM or a p.m. time. That way people have time to run to town and get other things done if need be. Thank you for being so kind and patient now I know why you have 24 years with the company I WOULD RECOMMEND

I was very impressed with Samuel Kaler. He arrived precisely on time, evaluated the situation, and gave me my options. Even though the model of my unit has been discontinued, he found the information necessary and did a very thorough and complete job. I could not be happier and recommend him highly for his expertise, hie work ethic, and his communication skills in showing me what needed to be done. Five stars well deserved.