Gordon Heating And Cooling

I had a great experience with Gordon Heating & Cooling from start to finish. He is professional, punctual, and very knowledgeable. Gordon took his time to explain everything clearly and made sure the job was done right the first time. Pricing was fair, the work area was left clean, and the system is working perfectly. I highly recommend Gordon Heating & Cooling to anyone looking for reliable and honest HVAC service.

Howard came to diagnose an AC issue in my home. Unlike other techs who came and simply said the system is old and out of commission, Howard took the extra care to investigate the root issue, even coming back an extra day to run additional tests. His thoroughness and patience is well appreciated.

Called Howard on a last minute AC repair during a heatwave. Gave me his time frame and showed up! (Since moving to CT contractors have a habit of never showing up ). Howard was determined to make sure my AC worked before leaving. Reasonable price and knowledgeable. He explained step by step what was going on . Made sure to check that everything was in good condition and based on his answers I knew that I will definitely be calling him for not only the hot seasons but the cold ones as well. Honest man . Found myself a honest HVAC guy.

I needed my AC fixed in the summer and they were able to do that however the employee must have made a mistake with the wiring because now my heat isn’t working. I called the company and the person on the phone was so rude, yelling on the phone and hung up on me. After I was hung up on I called again and they didn’t answer me. 0/10 for customer service.

Howard was extremely friendly, helpful, and professional. I called him in very late hours, and he showed up within 20 minutes. He kept me up-to-date every step of the process - from diagnostic to restoration. After the repair was made, he ensured everything was working properly and explained the applicable guarantee. The service was completed quickly and professionally. Nice extra professional detail - Howard wore shoe covers before entering my home every time he needed to come inside. I would definitely recommend Gordon Heating and Cooling to anyone needing AC service and/or repair.