Graham's Locksmith Inc.

I have appreciated the services received in the past from Graham's but sadly, I won't be back based on my most recent experience. Dishonest people often lie to themselves too. I went into the store requesting that a key fob I ordered be programmed. The technician informed me that the cost would be $75 and assured me that he could fix it. He went out to the car for less than 5 minutes and then proceeded to tell me that he would not be able to program it. He said something was wrong with the key fob and told me it would still be $75. When I questioned why since he was unable to fix it, he said I told you that I would still charge you $75 even if I was unable to fix it. This is totally untrue. He never said that beforehand because if he did, I would not have used the service. Rather than a

As a business, we have worked with Graham’s Locksmith for many years, but unfortunately, it seems that service quality has declined with changes in staff. I recently scheduled a service call, clearly explaining the details of the job beforehand. However, when the technician arrived, he assumed I had a key—despite my prior communication stating otherwise. Rather than addressing the issue as requested, he seemed disinterested and suggested alternative solutions that were not viable for me. When I insisted on the proper service, I was then informed of a service call fee, which I refused to pay due to their lack of communication. After escalating my concerns, I was told they would waive the fee but would no longer provide service to us in the future. It’s disappointing that instead of taking

My car remote wasn’t working. They checked my battery and changed it for me. Very efficient and quick. Highly recommend!

Increased the price for a lock out by more than double, then last year. Quoted price for additional work and increased it 3 times during the same call. When I asked about the increases made remarks like, "that's what I charge, either you want you door unlocked or you don't". I felt like he was taking advantage of the fact that I was locked out and because he had me over a barrel, he felt he could charge me anything he wanted to whether it was fair or not. He was so incredibly rude. I finally told him I didn't need him and called somebody else who came out immediately, acted like a professional and charged me a fair price.

Very Professional, Friendly and knowledgeable!