Graves Brothers Home Improvement

Team Graves Brothers is an efficient team of hard working.people. Arriving promptly 6:50 to start a 12 hour job and completing the roofing job in one day. Pleasant people to deal with throughout the project. Can't wait for them to come back in the Spring to do the siding.

I had a mixed bag of emotions with the installation of my windows and patio door. A lot of Mia communication between the first person who came and the ones actually doing the work. Unfortunately we had much communication as to when project would start and not all materials were ready for installation on first day. The length of the project was never divulged but first communication was this would be done in the same day. It took 4. They also got me on a technicality that they were not responsible for any indoor trim appearance, just the outside. And if i wanted some trim fixed inside it would cost additional funds.

"Trust the process" was what was told to me at the beginning of the project. A truer statement was never spoken. The journey to re-side this house (ranch plus an additional garage) was longer than expected but in the end, was worth the journey. The customer service is its highlight. All questions and concerns were addressed through the process, willingness to share ideas on how to make the project better, and flexibility on all sides led to its completion and satisfaction of monies spent and curb appeal improvement. Team of Joe, Adam, and Rick always wanted to please and seemed to care about my happiness and the home's improvement even leaving with . . . "if you need us, please feel free to call at any time." That statement in itself builds confidence in the trust factor.

There has been a laughably preposterous amount of shoddy workmanship, unaccountability, and total disregard for urgency since Graves installed a tear-off roof for us in summer of 2023. I’ve spent an inordinate amount of time over the last two years calling, emailing, and waiting for my 'new' roof to be patched up, re-worked, and repaired. Their initial communications were all around building trust, their extensive residential and commercial portfolio, premium materials, and 'Presidential' awards. However, Graves clearly lacked / lacks experience with historic city roofs and has left our home consistently exposed. An 1875 tear-off roof should not have a been an exploratory expedition for such a storied company. Their decision to use unaffiliated and unlicensed workers drew the attention of

We used Graves Brothers to fix our siding that blew off in a wind storm and was not actually put on correctly to begin with. Instead of just patching up the pre existing problem and not actually fixing the real issue, Graves Brothers brought to our attention what was wrong and assisted in fixing it the way it should have been done originally. Everyone was very professional and Dave and Brett who came and worked on the house were wonderful. I highly recommend Graves Brothers to anyone looking for siding repair/installation.