Gray Heating & Air Conditioning

Have only good things to say about Grays, had a weekend emergency with AC only blowing warm air. The answering service relayed message and by next morning (Sunday) the Technician (Michael?) was prompt & addressed the issue. Albert even followed up with a call. Michael was so polite and provided us with future information. I would certainly recommend them

Scheduled for a/c maintenance and they were a “no-show” even with a follow-up call from me. I agree with another review that the phone person for the Las Cruces area has no people skills. Previous service from Gray was great but not any more.

Price gougers! Rest assure if you need help with your furnace Gray's Heating & Plumbing will desert their customers if you ask for them to explain their labor. And though it is your prerogative to ghost your customers rather than explain your pricing, it is mine to call you out for it. Charging for each individual visit for what you can do in one visit, as verified by your technician, is not good customer service. You really expect me to pay almost $400 more just because you want to charge a travel charge for each visit? That's price gouging, plain and simple.

I am sitting here in the sweltering heat with my house at 90 degrees. Gray was here on Friday, Monday, Tuesday and Wednesday and the A/C is not working at all. Now it is Friday July 5th and they are not answering their phone. Friday, Saturday and Sunday will be horrible in this heat. On Monday, someone has to fix this problem. Since they did replace a bad motor I can give them two stars but with the A/C not working it is unforgiveable. Called Gray all Saturday and the on call person did not answer his phone. Called SUN CITY and at 5:30 pm, my problems were solved. The system lacked refrigerant - five pounds. How that escaped Gray Cooling, the authorized dealer for my A/C is beyond me. Forget about Gray, Call Sun City for expert service.

This company came out exactly when they said they would (even on short notice) and Julio was knowledgeable, honest and professional. He did the repair and had us back up and cooling off within 30 minutes of his arrival. We will definitely use them when we replace our A/C refrigeration unit. Excellent customer service….