Guada-Coma Mechanical Inc

Well, I sure hope I get at the very least a return phone call today from one of the owners or at least a manager. Had my HVAC serviced and have since had a leak resulting in water damage to ceiling in bathroom and living room. Called Friday morning and again today. . . I'm waiting until the end of today, then will need to take some other action to resolve this mess. Very disappointing as this company came very highly rated so I switched from my prior service company.

I have used Guada Coma for 15 plus years. They are fabulous. I have never felt over-charged or pressured to do things that was not of interest to me. This is like a family business and their customer service is great. The 2 AC specialist i use there are real pros and there's no question they know what they are doing. And on a couple of occasions, my AC went out in the middle of the summer heat. They had techs out on the day I called

Will no longer be using this company!!! In Jan 2017 they replaced the blower motor , in Jan 2018 they replaced the blower motor, was their not a warranty? Or do they make the motors to only last a year, seems a little odd. Now October 2018 the contactor went bad the tech came to replace, once repaired I asked what the total cost would be and was told around $65. Today the bill comes for double the cost. After calling to explain the situation NO help was given. I was told the bill was correct! I feel like the least they could have done was discount the bill to what the tech said it would cost. This company does not know how to treat a long time paying customer!!!

We had our system service 6/27/2018. The technician added 2 pounds of refrigerant and said the system was fine. The house still was not cooling so I called another company thinking it was the theromstat. Only to discover that there is a hole on the system that the Quada Coma tech did not find. Or when he blew out the system he may have blown the duct work. When I called the office she did not seem interested in my issue. Obviously do not recommend this company and will not use them in the future. Very poor workmanship and customer service. The new tech spent over two hours looking at and repairing the hole in my system. The Quada Coma tech was here less than 30 minutes. He also had to add 2 pounds refrigerate which seems to me that the Quada Coma tech did not add the refrigerant

This company is amazing! 2 winters ago my heater caught on fire and they rushed to fix the problem. They even sent a technician to San Antonio for parts so I would have to wait for it to be delivered being that the temps were dropping below freezing the next two days. Then last summer my AC went out and I called AirTran and they quoted me over $2000 to fix it and add Freon. I called Guadacoma and they came out the next day and it was only my thermostats. I would highly recommend this company to everyone.