Guaranteed Appliances And Repair - Johnson City

John provided my wife and I with excellent customer service. We got a good deal on a refurbished washer and dryer. Josh and Austin delivered and installed them both with excellence. Everyone was friendly and helpful, and they backup their products. We are completely satisfied.

Got our stacker 10/24/2025. Within the first 3 days it quit running mid cycle and we would constantly restart it. Lots of wasted water. We called and called and left a message for the repair man and he NEVER answered. Now my drum has torn away from where it sits just outside the warranty window which would still be useless because they never answered the countless problems I’ve had. We are a family of 6 and we wasted hundreds of dollars here. I’m so incredibly disappointed with this place.

After purchasing 2 fridges, everything seemed fine. The 1 fridge works well. It was brand new. The second one started gushing water on the inside ( 1/2") in 2 hours on the bottom is a lot. When I purchased it, there was no water. The reason for the 1 star is cause they don't return phone calls, don't honor their 90 warranty, and dont answer their phones ( with multiple people there) when you call to get ahold of someone. All this within 3 days. **Edit.... manager called me back and rectified the situation. I will say at least he does care about the customers. For fixing the situation, he gets 5 stars. The problem he has is the problem we all have...finding people that care enough to do their job.

I needed a used stove after checking two other places that didn't have any. They had a great selection and fair prices and a warranty here. I'll go back. My senior father bought it for us and he gets a 10% discount for either age or military service, unsure which, so ask about that.

Last year we needed to replace our 4 year old refrigerator and also our secondary frig. We could not afford new ones. This how we found Guaranteed Appliances in Johnson City. We went in and met with John and he had exactly what we needed. John made us a great deal on two refrigerators and both are still doing great. The customer service was unbelievable, as a matter of fact you really don’t see such great service anymore. We were treated like we bought the best of the best when in fact we bought two refurbished refrigerators. After such a great experience we had a problem with our stack washer and dryer. I contacted Guaranteed Appliance repair service and asked if they could help us with a repair (for an appliance we did not buy from them). They said of course they could help. Long story s