Gulf Power Co

Abysmal service provider, who I’m unfortunately stuck with due to the apartment complex I live in is only zoned to this trash company Their customer service is awful Their ability to process payments in a timely fashion is lacking completely I have auto Bill setup, and at least 2-3 times the bill amount in said account, and I’ve had to make 2 manual payments to re activate power Oh and let’s talk about that Billing setup too, they strictly only take direct routing and account numbers, where as other respectable companies have a multitude of EBill/E payment methods Bottom line is if you can avoid this place, DO SO AT ALL COSTS!

For starters FPL doesn’t even deserve 1 star. I moved so I changed my address and had my new house set up with power what I didn’t realize is they would bill me on a new account so I’ve been waiting to pay on the account I’ve already had set up. I then got and email saying my bill was overdue and they charged me and extra 200 dollars!! I never received my new account number I never received and email or text saying I had a bill due the only way I was able to pay my bill is when I got the overdue notice because it had my new account number on it. I obviously wanted to contact customer support to see if they could wave the fee since I was unable to pay the bill until it was already past due yet I could not get on the phone with anyone!! And the automated system obviously doesn’t give me the

Cut power off to condo we were renting. Contacted owner, who promptly paid, was told lights would be back on in 2 hours ( by 4pm) I personally called power company to let them know I had a child with special needs and wheel chair bound. They said the lights should be on by 7pm ( 3 hours later than told). Now it is 8pm still no power. Horrible company, with horrible service.

Opened a new business, we had one incorrect number and they then shut off our ability to correct the banking info and pay via ach. Now telling us we have to pay with cash for a whole year. 0 ability to help their customers who are trying to pay their bills on time. We have called 7 times and no one is willing to help us. Telling us that no one in their entire company is able to make it right for their customers by correcting our bank information. Terrible company terrible service.

I got a notice today (10/27/21) that says I have until 11/5/21 to pay a past bill or my power will be shut off. I paid this bill in early October, and have a photocopy of my canceled check to prove it. I called them today and found it's impossible to speak with a live person. Tomorrow I'm going to a payment center and showing my proof of payment. If I don't get results I'll be getting in touch with our state Attorney General to file and take legal action. This company is either grossly negligent, or intentionally committing fraud. And since others are claiming to be overcharged, it is fraud. I cannot log in to my account because it says I don't have an email address. I use my email address as my user ID! So I have to call their number just to make a payment.