H.A. Thompson & Sons

The tech was punctual, quick to troubleshoot and replace the thermostat, and the invoice was lower than I expected. Losing heat during a North Dakota winter sucks, but H.A. Thompson & Sons saved the day. Excellent experience all around. Thank you!

VERY UNPROFESSIONAL SERVICE! Go elsewhere unless you want to deal with childish drama & overpriced service. Even the responses to negative reviews are rude while other businesses are apologetic. This business will continue to blame the customer & argue over the internet. 1. They are overpriced, a service call elsewhere is 1/4 the cost. 2. They don’t get you scheduled in a timely manner & you’re looking at a week or more out for a simple service call. 3. They’re rude, gossipy, immature, and have a lying problem.

Unpleasant interaction over the phone with service rep. H A Thompson must be really busy today. No time to listen. Made me feel like a deadbeat saying I better pay my bill after I expressed concern over the quality of the work. As if, after other major expenditures I've made in the past with them, there has ever been a problem with receiving payments. Argumentative, impatient, making up excuses for the problems caused at my home by H A Thompson. Refusing to send a different person to assess the work that was done. This is no way to treat a loyal customer and person in a position to refer new clients. I am very disappointed.

Thank you Ty for coming and and making our home more comfortable with a brand new water heater and safer by moving the ducts out of the walking path. We appreciate your excellent customer service and we'll call again if we need to Thank you

Think twice! Before hiring this company, I called them to inquire about their pricing. All I was told was the plumber hourly rate, which seemed reasonable, so I booked their services. I don't have anything negative to say about the plumbers work aside from his refusal to tell me how much it was going to cost. That was a red flag to me. My experience changed when the bill arrived in the mail several days later. I was charged for more time than the plumber spent at my house, a gas mileage fee, and ridiculously high prices on the parts that the plumber needed for the repairs. The plumber needed to leave at some point to get specific parts from a store and when he returned, I asked him how much were the parts and he had no answer. After receiving the very high bill in the mail, I immediately c