Hagerstown Floors

We had Hagerstown Floors recarpet our living room and hallway just over three years ago. We were told the padding was "premium" and that the carpet would hold up well. Initially, we were happy with it. Then just a short time later, we began having issues with the carpet coming away from the wall. When I contacted them, they blamed our narrow hallways, then our trim. When I stated that had never been an issue with any other company, they said it was because their carpet and padding was plusher (it really wasn't). They came and fixed it a few times. Then we saw another bad spot in the hall where it looked like it was coming away. The salesman said he would come out with the installer that time to make sure the issues were all fixed. The installer showed up 30 minutes late. He said it was "fi

Went with this place with the desire to help a local business over a big box store. Even though I had previously purchased carpet from a big box store and had an excellent experience. We had only 1 requirement and that was that they gave us the best stain resistant carpet. The previous carpet we purchased from the big box store cleaned up pet messes super easy even 10+ years later. So we bought carpet from Hagerstown Floors for our entire second floor of our new home. Fast forward a year or so and we get our new pets in and anytime a mess occurs it’s an absolute nightmare to clean. Clearly they gave us the opposite of stain resistant. Now what are we supposed to do? Extremely dissatisfied and disappointed. Pic is after several attempts to clean with several cleaners and machines.

Be careful with this company. Jamie in sales is very veg. Question every thing in the contract. Make sure you look at the contract good before paying your deposit. Question the installers on everything they do. They are subcontractors! If you are not sure what they are doing is correct have them stop and leave. You can sort it out before they finish. This company is not recommended. I had a complaint and they attempted to fix my issue and finished the install without seeking my approval. Then told me it is as good as it gets. Not professionals.

Just recieved our new living room rug, created by the Hagerstown Floors team. We had carpet custom cut and bound, creating a large rug and two accent rugs for our home. The purchase was smooth. The order, binding and finished product was quick. They kept us informed of every step. Highly Recommend.

My husband and I just bought our first house and the hardwood floors definitely needed some love. We called Hagerstown floors and spoke with Jamie who was very friendly and scheduled and consultation for the next day. He was right on time, very professional and wrote up a quote while he was at our house. They were able to start the job two days later and did an amazing job refinishing our hardwood floors. Their team was very friendly and got the job done in a few days. I have already recommended them to friends and family and will continue to do so.