Happy Host Vacation Rental Cleaning

I hired this company for a deep clean. I was here for most of the cleaning but also went over in detail the windows I did not want them to miss in particular. They left the two most important spots. My daughters door and window. Also, the door in my bedroom has cobwebs on it. I watched them clean a couple cabinet doors but others look untouched in the kitchen. She also said they would be here for 2.5 hours and they were only here for 2. I will not hire this team again. For sure not the deep cleaning that I was expecting. They were timely and communicated. They also were pleasant. So I gave them a two star. The surfaces look nice. I am sure they would be great for standard cleaning.

I love the concept of Happy Host. Linen service and text notifications upon arrival/departure are much needed services in the industry....... and the only reason I stuck with them for our 2 rentals over the summer. Their linens are most definitely not "hotel quality" as advertised and don't even include fitted sheets. On more than one occasion, the linens were so bad that I had to swap them out with extra ones I had at home. They even once made the bed without a mattress pad (and didn't inform me that it was missing). Cleanings were rushed and there was absolutely no attention to detail. More than once I found layers of sand on counters and end tables, food smears on tables and debris on the tile. Some cleaners were better than others, but my requested cleaners were rarely assigned

This company has some good systems in place that made them an appealing solution for cleaning our Airbnb rental. We liked the option of renting linens and getting notifications and reports regarding the cleanings, but there was a severe disconnect between what the cleaners actually did and the expectations that were set for us. They did a great job on some things, but stayed a much shorter time then we were told was necessary for our large house and seemed to rush through things, missing a lot in the process. We paid for add-on's like patio and grill cleaning and most of the time those items were not done by the cleaners as well as the few specifics I asked them to check each time. They were also inconsistent in the amount of linens, toiletries, soap, etc that were left. One of our renter

I’m loving Happy Host! Ashley is an amazing leader in the management, she is detailed and takes pride in making our properties look great. I feel confident knowing that she is leading the team to take quality care of the properties! And when my guests are content, that means so much to me as a host because it takes away my stress!

I began to use HH for my condo listed on Airbnb. On several occasions various things were not up to standards and my guests would complain. A few examples are that they would not clean/sweep under the bed and sofa, I have laminate floors. Once, I found a dried up, moldy orange wedge under the bed, food was left in the refrigerator which was to be cleaned out at each turnover visit, and the dishes were left in the dishwasher. My most recent guest stated that the floors were dirty and their socks were picking up all the dirt. I shared each issue with Angeline hoping that each was an isolated incident and that their service was in fact good but I was sadly mistaken and fooling myself. It’s not a large unit, there are only the essentials, and cleaning takes less than the maximum two hours. I k