Heartwood Kitchen & Bath Center

We liked the vanities we got but working with this company was not a good experience. The delivery dates got changed several times and caused big problems with our contractor. We wish we would have been told from the start that Heartwood would not hang the mirrors, or put in the knobs on the vanities, even though we bought them from them, and that the countertops would come from somewhere else, separately. Our contractor refused to put in the knobs and we were lucky that Jeremy, from Heartwood, eventually came and did it. The countertops (from Shad's) are gorgeous. We wouldn't use Heartwood again, however.

Myself and my girlfriend were looking to do a kitchen remodel at our new condo. A very friendly man on the sales floor helped us out and promptly scheduled a day to look at our current kitchen to get measurements. He showed up, took measurements and said he’d email us with drawings and a cost breakdown. From this point on, a very serious lack of communication began. Days would go by with no email response and we never ended up receiving a cost breakdown after asking several times. It has now been 23 days of silence. We are very disappointed with the lack of communication and unprofessional service.

Received a strong recommendation for a designer at Heartwood Kitchen, but parted ways after the designer missed their own self-imposed schedule for preliminary design several times over a period of four months. We have absolutely no deliverable to judge the quality of the designer's work upon because of their excessive lateness. This designer over-promised with no pressure from us, consistently failed to deliver, understood our expectations and acknowledged their failures but took no action to correct the issue. Stunning lack of professionalism. Full details below. -April 6: Initial contact; was told by designer they were busy and it would be a few weeks until "measure day". When I asked, "busy" meant a few weeks. I informed the designer that was better than we expected and we understand

Bonnie thank you for all your help in the design of my kitchen. Everything went smoothly and was completed on time. My cabinets are beautiful and well made! The counters are stunning. Jordan (The Handy Couple) was fantastic in the demo and redesign. My new tiled floors are beautiful too. I love my new bright and elegant kitchen. Thank you both.

Karleen and Donna were a great help and very patient when we needed to pick out a bathroom vanity and cabinets for our kitchen. They listened to what we were thinking of getting, they had great ideas, and they helped design the kitchen and explained the best layout for the kitchen space. We could even bring the showroom cabinet doors home to see if the colors matched the rest of the decor. The items were delivered on time and in great shape, and our bathroom and vanity look awesome.