Heating Supply Company

One of the rudest places. I was calling to check for parts availability as a homeowner, the guy answering just hang up on me saying they only sale parts to license plumbers. I didn't get the chance to explain that I would tell my plumber to pickup the part for me.

This place has very bad customer service. You ask about a product and they say they need a contractor's license to give you the information.

I'm just a handy guy who fixes his own stuff and they've helped me out of a jam on a few occasions. They will absolutely help DIYers get parts...IF you do some research before you go there and act like you belong there. That means knowing the model number of whatever you're trying to repair and ideally the mfr part number. If you're looking for a capacitor for your AC, give them the capacitor's spec (and buy a spare!).

Great supplier and friendly, helpful staff. If you know what you want, they'll help you find it. As others have said, it's primarily a trade distributor, but they also support knowledgeable homeowners. Don't go first thing in the morning -all the tradespeople are picking up their supplies for the day and the staff won't have much time to help. Their solid ductwork and fittings are much, much, much higher quality than at the big orange store down the street. And their pricing is very reasonable and competitive.

The reviews that say they will help non-contractors DYI people are wrong. I went in with specific part numbers for an inducer motor but the guy said it’s not worth their time to look anything up. So will buy it online from an out of state supplier instead of supporting a local business.