HeatWave

We've seen a review concerning a past interaction with HeatWave in Shortsville, NY, where a potential customer mentioned we "never showed up" and found our "price was outrageous." We sincerely regret that this was their experience. This feedback doesn't reflect the level of service and fair pricing we aim to provide to our customers. We are committed to understanding what happened and improving. If the individual who posted this review is willing, we encourage them to contact us directly with more details so we can look into this matter thoroughly.

My boyfriend and I had our furnace scheduled to get maintenance and inspected for a month. They called 10 minutes before they were supposed to be here and cancelled. So we rescheduled the following week and the time they were supposed to be here, they cancelled again! Seriously at least have some sort of professionalism to cancel earlier. Or at least give some sort of discount for wasting our time. We both missed work to be here for them. I’m extremely disappointed and will not ever attempt to go through them again.

Nice family business. They installed my boiler - heating system 26 yrs ago. Pleasant, down to earth people, explain things to customer. Not a big box company that treats you as such. Highly recommend them!!

Tried to use this business but they never showed up the price was outrageous so I’m glad they never showed up.

Always helpful!