Heichel Plumbing Inc

Terrible driver almost killed me on the turnpike do not hire at all

Not recommended. Hired them to unclog a toilet at my office because I wanted to support a local small business. They charge by the hour but don't disclose up front that it's a separate charge per person if there are two employees there. They spent half the time yelling on their phones, disturbing everyone in the entire office and not actually working. When they finally finished, they took twice as long and charged twice as much than anyone I've hired to unclog a toilet before. I tried calling the office twice to see if anything could be done about this outrageous bill or at least explain what was so difficult about this situation that took so long or cost so much with no response. I was still waiting for a call back when shortly after I receive a certified letter saying they are putting a

I had told them the problem, when the plumber got there he verified the problem and tighted the valve that was leaking all within 45 seconds of pulling in the driveway. He said, that will be $150, and went to write up the receipt. I asked what we should do if it stays to leak again. He said we would have to change the valve. I asked why we shouldn't just change the valve now. He said, he didn't know if he had the part, but he checked and he had one. He changed the valve in about 10 minutes and charged me $35 additional for the part. AWESOME! My complaint is that he should have changed the valve without me asking. If I wasn't assertive I would have paid to have a 17 year old valve tightened. If he would have changed it without me asking him to do the obvious thing, I would have

Techs were not prepared when arrived. Took 2 hours because they had to go back to their office to get leak detector then charged my mom $300 to find a leak in 10 mins. And the owner then would not even speak to my mom about the techs charging her for the drive to the offices do back to her residence. He plainly stated that “she was trying to get something for nothing ”. Very unprofessional from start to finish! Also the customer service rep lied about pricing.☹️

We had a major project as a pipe broke underneath the foundation of our home. The concrete inside the home had to be removed and new pipes run across the span of the property. They did a great job and really made me feel comfortable explaining step by step what was being done. They way the approached the project went a long way in relieving my anxiety. I would highly recommend them.