Home Comfort Alliance - Redmond

WARNING: Zero Respect for Warranty, Home Comfort Alliance Project Manager: Geoff New Construction Home (Built by LGIHomes) ​I am writing this review to warn any prospective customers, particularly those with new construction or warranty claims, about the appalling experience we had with Home Comfort Alliance. This was not a simple repair; this was a complete failure of installation, service, and professional conduct that dragged on for nearly three months and deeply disrupted our lives. ​We purchased a new construction home where Home Comfort Alliance installed the Mitsubishi heat pump system. Within the first year after moving in, we discovered a major fault—the unit was incorrectly installed, leading to water streaming through our second-floor ceiling and pouring out of the light fixtu

Matt Reese arrived first - communicated with us that the other plumber is on his way. He informed us the details of the water heater and will do the check up once a year because of the membership. The team work well and handles everything. Thank you 🙏! Keep up the good work for the customers

Devin and George were awesome from the start. They arrived early, communicated clearly throughout the appointment, and even took extra time to help me with my thermostat, which I really appreciated. I was especially impressed by their attention to cleanliness—they were mindful of the space and made sure everything was cleaned up before they left. Truly outstanding service from start to finish. Highly recommend! — Jody Scott, Edmonds, WA

Drew’s team did an excellent job replacing our furnace. They were fast, efficient, and very professional. They kept everything clean in our home and garage and were very patient in explaining all the questions I had. We really appreciate their great service and highly recommend them to anyone in need of HVAC work.

Feb/2025 installed our heater was great. We turn off the heater during the summer. We were trying by o turn back on lately. It won’t work. We thought the heater may have issue and still under one year warranty. We called them back. The lady answer the phone was nice and sending me a technician to my house. Here is the thing everyone has to be careful!!!!! The technician went to my house to check the heater and said it is not their heater problem. It is the thermostat issue. Then he said you need to change the thermometer. I asked how much it is. He said 360 plus the installation 100+ after tax it will be 500+. I remember I got my old one it’s around 35 from Home Depot. He said that the one they have is the good one high tech one. I told them that my parent is old and they don’t need those