Home Service Network

Dear lord if there was a way for me to leave a negative number that is what this company deserves. Our Samsung stove broke recently , and they were sent out today they left the stove in the middle of our kitchen and didn’t fix the light that was also broken on the stove. getting a hold of this company today was impossible. I spent almost an hour on hold and still didn’t get anything resolved. Shame on you.

Warranty repair. Tech came 30 minutes after calling in beginning of time frame we had. 85” tv was placed on floor with blanket under. Units back cover had to be completely taken off. Boards was replaced. Info had to be typed in which was a good 10 minute process. Tv looks great again.

Worst ever, they canceled my new ticket with samsung since i complained about their service.. they sent an inexperienced techician and damaged the microwave, which only purchased leass than 3 months ago.. they called 15 min before and said i have to dismatle it myself.. now for another problem with the blower motor, i got this same service center, and they resheduling the appoinemt for 4 times, and now they canceled the ticket. Very bad. Not even one star. @samsung: Kindly remove this center. Customers need better service. Otherwise, when anyone asks for review about ur products, we can only say about this.

Repair company failed, and Samsung backed them instead of fixing the problem Samsung assigned this company to repair my refrigerator, and the entire experience has been unacceptable. I paid $130 for a service visit. The technician arrived 15 minutes before the end of a 4-hour window, stood in front of my refrigerator for about 30 seconds, did not open it, and immediately said, “can’t fix it, buy a new one.” When I questioned how he could possibly make that determination without inspecting the appliance, he then pulled out tools, did some work, and changed his diagnosis — now it could be repaired. Unsurprisingly, he didn’t have the required part and said a return visit was needed. That return visit was scheduled five days later. I took off work, the appointment window was changed from 1

The most incompetent group of people you've ever met. The first time i had a samsung warranty repair they rescheduled with me 3 times causing me to miss work for no reason, then they sent a repairman who didn't speak english and as a result completely misunderstood the problem and had to come back. So yes, that means I had to stay home 4 different days to get the problem solved. New warranty issue arose, they sent me a text message when they were coming, but the repair person sends me a message that he's a few minutes away but its two hours earlier than the window of time promised. I called and told him that but that I could try and get home quickly. So I get home and he never shows up. He just decided to cancel because I couldn't be there at a time we never agreed upon in the first pl