Home Services at The Home Depot

BUYER BEWARE!!!!! Carpet installers came out to our house today and were supposed replace carpet for the entire upstairs. Upon arrival, the installers were missing our master bedroom on their plan yet, had the closet! Why on earth would we just want the walk in closet done and not the actual room? So we called the Home Depot, spoke to Stephanie the project manager, and said this was "an error on their behalf" and we would have to wait an additional 2 months for the backordered carpet we need. We have been waiting for this install for 2 months already! They have the master bedroom on the initial plan and now it's just gone. We talked to Sean, the manager, about this HUGE mix up and he replied "Welp you know this kind of stuff happens, you know computer glitches." That's NOT the answer we wa

Update: It has now almost been a year since our incident with Home Depot, Crew2, D&R Flooring, Sedgwick Claims, and another insurance company and we still have no carpet and no resolve to this issue. Not a single person has reached out and my calls, voicemails, and emails have all gone unanswered. Worst experience with any company I have ever had and although my purchase was through Home Depot using their contracting partner Crew2 neither has taken any responsibility in handling this manner. Original Post: First Christmas in our new house was ruined due to purchasing carpet with free install from this location. The whole process has been a headache but the worst part has surely been the incompetence of the carpet installer. The measurements, agreement, and receipt all express that our hom

Carpet install,MN. Crew showed up an hour late. Recieved a msg from their office, which I could bearly understand. Sounded like they were checking in to see how the job went and to make sure all was cleaned up and to call the # on the card they left if there are issues. Funny this was at 9:30! They hadn't even shown up yet. Window was 8-10. Showed up after 11. Furniture was damaged when moved. Just crammed into any room convenient for them. Had a bed frame drug across my tIle floor in bathroom and propped up against new solid surface countertop and leaning against window blinds and screen w/ mattress on top of it. Had to find this out only because nature called and couldn't even get into bathroom! Other furniture stacked on top of each other crammed into closets w/no regard to being carefu

Great associates that help you start and finish your projects.