Home Services at The Home Depot

I've visited this store many years without any issue, until I visited the flooring desk to have a quote for carpet and pad. At the time the measurement request was entered, training was occurring, as such, I expected the process to take a little longer which was not an issue at all. However, the two visits once I was provided a verbal estimate, it all became more difficult. Through other store managers, I found out my quote process was not handled to standards, as I was never provided any documentation other than a receipt for the payment of the measurement services. Finally, on tonight's visit, nobody in flooring could be found. I tracked down an associate who called for Tony, but after 10 minutes, Tony never showed up. Another associate came to the flooring desk where I was waiting, neve

Do not purchase carpet here. The service in store was great, but once they get the money, it's passed to a subcontractor and horrible customer service and installation. Even have contacted store twice with no response. ** 11/7/17 As an update, they have rectified the situation.

I have visited this store for years, and the only reason I continue to shop here is because they are the only Home Depot near me. They provide zero customer service, do not provide skilled coverage for all departments during all store hours and lack in skilled help. First of all, I cannot express how many times I have walked the entire store multiple times because store associates have given me bad information on where I can find something. Also, you make a trip to the store for a potential large install purchase, only to find out the "specialist" for that department doesn't come in until later in the day! Specifically, I made a trip this morning to talk to someone about purchasing and installing all new interior doors for my home. This would be a good potential sale for Home Depot, b

Good prices