Home Services at The Home Depot

We went to the tool department to rent equipment that we have rented from this location before. Usually the rental is seamless and the department reps are very helpful. Our visit this past weekend was well below standard for this location. The fellow that was working, let us know the tool we needed didn’t have working equipment in stock at that time - which was fine. We asked if the rep could check his system to see if any locations near had this particular tool. Not only would this person NOT stop eating his snack, while on the clock at the register, he flat out told us - the other stores probably don’t have the equipment and wouldn’t answer the phone if he called. We then asked, if he could tell us if the person whom rented the tool we were looking for is scheduled to return the equipmen

Mckinney Location (380) I paid for 2 storm doors to be installed & they took over a month to finish the installation. 1st visit they measured, 2nd visit the installer called & forgot a certain tool, 3rd visit installed 1st door but problems with the 2nd door so they wanted me to reschedule 4th visit installer never showed up. Complained to the Field MGR. Nothing was resolved wasted my time with that guy! 5th visit FINALLY finished. Then they wanted to know how it went LOL I told them that I WILL NEVER use them again. Lowe's will be the one I go tp going foward.

Your customer service in the department labeled as "Pro Service" are not very professional. We asked to get a building priced, and called the day before. They said for us hey couldn't tell us over the phone. So we come up the next day, and we waited in line. Spoke to Orlando, he said he was to busy. We would need to wait for this other guy that comes back from lunch. So we decided to go ahead and go look around. We came back and no one was up there such as customers wise. We figured, hey they aren't busy this would be a better time to catch them. Then Orlando jumps on the phone in the middle of us talking to him and and Jeremy walks off and just stands around as if he's doing something. after us just standing there deciding no well just wait for that "other" guy. Orlando decideds to help u

You can’t call the store directly . You have to pass through automated machine and will not get to the right store . Useless !

Worst store, manager named Emerald waisted my time, and makes 3 mistakes in a row and then say it's customers mistake and have another associates clean off after her. 👎🏻👎🏻👎🏻👎🏻👎🏻 if few more like her work here I need to dump my Home Depot stocks.