Home Services at The Home Depot

Move along when you are considering their home services. No matter if they are a nationally known company or not, they did not seem to know what they were doing. We needed a new water heater and in searching up where our current one was from..Home Depot popped up and we saw it advertised as Same Day Installation. We also understood that it was a Monday thru Friday service and it was Saturday. I could spell out every detail here but there was so much wrong with this whole experience, my review would read like a book. They gave us a loose quote as far as how much Installation would cost, which was not even close to what was charged. They could not tell us who would do the Installation, they have ppl they service with was all they would say. Would not deliver the water heater we purchased

I used to favor Home Depot over their local competitors because of their respect for veterans. That policy, however, only goes so far. In June I moved into a new home. The home owner let me know before I move in that they wanted to remodel the kitchen and were willing to work with me. Throughout the process they were great with both communication and understanding. Home Depot is a completely different story! On June 11th new cabinets were ordered with a promised delivery date of July 17. That date came and went and no delivery was made. Neither was there any communication from Home Depot to indicate a pending delay. In following up with them, my landlord found that the cabinets were not even ordered until the first week of July. To make a long, painful story short. the cabinets f

I am not satisfy with the customer service I received. Ordered a countertop through Home Depot. No one kept me updated as far as the installation. Yet, I came to realize Home Depot has vendor(s). Therefore, they are a middlemen. I will not do any business through Home Depot any longer. Let alone the vendor wasn't the best, but at least they tried to contact me. With situations like this from the middlemen to the vendor, paperwork always gets lost. However, my purchase order went through Home Depot and the service I was given was bare minimum, if even. If you are trying to remodel something, I do not suggest going through a middlemen which is what I found out a week into the process. Let alone, the whole process took 2 months.

Special ordered cabinets and trim. After waiting 6 weeks Everything was good except the trim. Wrong color and size. ( sara in cabinets irdered corretly) another 6 weeks for the reorder and that is the wrong color again. So corey comped the trim for free and reordered....well i went in again today as their system updatez when itll be there. It showed 07/03 as a pickup date. Today was 07/12. The piece was lost by the shipping company. So now they need to re order again!! Initially ordered in feb and IF everything finally goes right i should get in sept.....7 months later!! Btw sara and corey have done everything they could. I just wish home depot would step up somehow.....i cant put my kitchen together with out this on piece ....

Told them room size, got quote-they came and measured(10 min) foreign lady called and it was $1200 more than quote-WHAT??!!