Home Services at The Home Depot

After Home Depot modified my home and I paid in full, the project was left unfinished for over four months beyond the contract deadline, leaving the work in a non-workmanlike condition and the property vulnerable to damage. An internal Home Depot employee stated they had emailed multiple higher-level managers about the safety issue, and my project manager told me corrective action had begun. Despite repeated follow-ups with Home Depot staff and my project manager, nothing was done. Months later, corporate claimed I had “not reported” the issue, despite documentation from both their employees and myself. A different project manager later acknowledged that the replacement had never been ordered when promised. Corporate then blamed me for not “notifying” Home Depot sooner about an internal fa

Brian offered to help us, then he knew exactly where our item was. Then he showed us another option that he thought would be better. Then he asked if he could help us with anything else. Overall, great service and it was a fast trip. 😊