Home Services at The Home Depot

Worst experience ever. The wrong carpet was originally ordered. It was a more expensive carpet. I went to the store the next day to correct the error. Was told that they would take care of it and honor the 15% discount that should have taken place on the original order. That all happened in mid December. Its now the end of January and 3 more visits to the store and nothing has happened. I’ve been charged for the more expensive carpet and have not received the 15% discount. Very unhappy with the whole experience.

The materials Home Depot sold me do not meet the International Building Code and the building inspector won’t approve my deck. I have to tear down the railings and replace them with railings that meet code. Nowhere on the packaging materials or on the website does it state that the railings did not meet code. A building supply business should be aware of the International Building Code and let consumers know if their products meet code. Now I have to spend a lot of money to tear down and replace the railings.

I bought carpet from Home Depot for my office . They send someone to measure carpet, which they made mistake. Than 6 weeks later their contracted company show up for installation. They kept telling me that it will take 1 day for installation without doing any site inspection. We closed office for carpet installation. Their crew show up and realize there is more work and they do not thing they can finish job in one day so we block another day for them so they can finish job. Even after blocking two days for them they left without completing job as they started asking more money to finish the job, which I did not agree for. Initially they wanted to charge 15% restocking fees if I cancel order but after multiple phone call they waived it. They wasted my 6 weeks and did not stick to the cont

Easy process from choosing right carpeting for my project through installation.

Seamless experience with carpet purchase and installation.