HomeServe of Brooklyn-Queens

Excellent experience with for our HVAC install. The crew was polite, professional, and left the workspace spotless. The new system is running quietly and effectively. I’ll definitely be using them for my yearly maintenance!"

All visits from Home Serve were great. But the last technician, Clint was was phenomenal. He corrected something that no one else corrected. My system is working like it's supposed to work. I am very appreciative and thankful for the service rendered by technician Clint. His customer service was phenomenal.🙂

In response to our call, HomeServe sent a repairman within 2 hours on a very, very cold day. He methodically and carefully checked our system with a calmness that surprised me. After about 15-20 minutes, he decided that we need a new pump; which he installed within minutes and showed us the faulty pump which we took with him. I have nothing but praise for the HomeServe service that we received on that freezing-cold morning. I assume that the service charges were included in our HomeServe contract (which I recommend).

Had 3 technicians here at 3 different date & time & they weren`t able to repair. it was steam vent that was cracked in radiator in one of my bedrooms& water running slowly into my kitchen cabinets at different days depending on heat temp. Repair not covered even though it was a heating system repair

My heating system stopped working last Sunday morning during to snowstorm call Homeserve was told that the next available appointment was the following day Monday between 12-4 pm! Was told that’s the best they can do but unacceptable to me when I have been a customer for over 20 years! I decided to call a local plumber and he showed up without hesitation. He started up the furnace and informed us that we needed a new furnace and the system was installed the following day! Bottom line when I needed Homeserve the most you failed me big time and definitely lost a customer