HomeServe of New England

So far so good with the new heater other than i had to call the next day after installation seeing my hot water heater needed to be restarted but the main thing I'm concerned about is the $8000.00 still on my credit card after i paid by check in full seeing my credit card was charged twice for $4000.00 and i was told both charges would be removed right away and that was on 2/26/2026 so i assume after three business days it will come off and as you know i wasn't happy that this happened. Because of that i couldn't give a high rating and if you resend me the survey i will fill it out again when the charge is removed.

Homeserve has great services for the residential homeowners. We have a few different homes covered and have used several services. Each call is professionally addressed from the first call to schedule the repair until the issue is fully addressed. I have told several close friends they need to sign up for the exact service that are needed for their property. For example gas heating is covered so in one home I have the full service heating and cooling. It even covered a hot water heater that needed a service call! In my daughters property she has oil heat (not covered) so just has the cooling service (so customize the services to your needs). Don't delay it is a great company. My only MINOR ANDUNDERSTANDABLE issue is on Cape Cod and maybe other seasonal areas emergency service for he

I requested service by Homeserve via their web site. I stated I had a problem with my ac condensate pump. I booked a morning appointment for the very next day! Super easy and timely! The tech arrived promptly at 8 am the following day. He was polite and explained the service to diagnose my issue. Then he proceeded to replace my condensate pump. It was a joy to have such a knowledgeable and friendly tech,thank you Homeserve. I highly recommend the premier heating and cooling plan which covered my the entire service!

I urge all homeowners to get HomeServe - it's inexpensive and so so worth it. I've been a customer for over 12 years and have relied on them for home fixes that occur at the worst of times and for preventative maintenance. Most recently we had a our hot water tank crack and leak. They were here the same day, diagnosed the problem and in three days we had a newly installed tank from our warranty. And I literally did nothing but make one phone call.

I want to applaud Barney for all the work he has done on my furnace and all the times he has had to come to my house. He definitely knows his job, very professional, knowledgeable, and on time. I have a couple of services with Home Serve and I’m very satisfied and they have saved me a lot of money.