Hometress Cleaning Service

I have used a particular cleaner twice as she is more detail oriented and very efficient. I find you get better results when you related to the cleaners and not the scheduler exactly what you want done/focused on. Also loved how clean and organized the refrigerator was!

Overall, the service was ok. For just $150 for a 1-time cleaning, we were satisfied with the price and thought it was fair. For future use, we will just be clear to cleaning team about areas to focus on day of instead of relying on the scheduler to relay the information. The bathrooms were cleaned ok, the kitchen and floors were not mopped. — We were recommended this service from a friend who gets a 1-bed, 1-bath cleaned for $140. Our 2-bed, 2-bath apartment was quoted for a 1-time standard clean for $150. Scheduling was simple through the quote/questionaire. An associate called to confirm details of the planned cleaning shortly after submitting a request. This include confirmation of the 40-point standard cleaning checklist, time of arrival (which we chose flexible), and arrival instruct

Honestly did a mediocre job - definitely not worth the value - they sent a single cleaner to clean a 2 bedroom, 1.5 bathroom home, and she was here for roughly 2 hours and then left - there's absolutely no way to be super thorough with that small of a time. With the price I paid, I'd expect a team of least two cleaners - or the expectation that if it's only a single cleaner, it's ok for the cleaning to take longer. Additionally, let's be honest, it seems to me there’s a lot of review farming happening for these guys - a lot of new reviews seem to be from accounts where the only review is for this company - seems shady.

If you are reading reviews, please consider my experience before booking with this company. This will be lengthy but I do feel it is important to share. I booked Hometress for a deep cleaning. The day of, one person showed up and was done in around an hour and a half. I thought that was a bit quick but this is my first time using a cleaning company so I did not know better. The cleaning they provided was not a deep cleaning and could barely be considered on par with a regular cleaning. I informed the company, with proof, that what I paid for was not provided. They sent back the cleaner without informing me beforehand to try to clean again but at this point I was on my way to work and no longer trusted the company. They stated that my apartment had pet hair and that this was an added cost

I got the deep clean service, which was really affordable for what was being offered. They had really thoughtful details like rolling the clothes I left out and making little tissue bows. The only reason I’m not giving 5 stars is because I did have to walk around with checklist and point out visibly dusty sills / picture frames. I felt like the cleaning part was a little less thorough than I would’ve preferred. Still, they were really open to my feedback, professional, and courteous.