Horizon Services - Air Conditioning, Heating, Plumbing & Electrical

Monday evening my furnace stopped working. I contacted Horizon HVAC. A technician named Shawn came out the next morning. I explained the situation to him. We went into the basement, he opened up the furnace and he did a reset with the switch. He said that will cost me $109. He said he was going to do a quick diagnostic. So I went upstairs about a half hour later he calls me downstairs, and told me that I needed a brand new furnace. Of course my first reaction was that’s not possible. There’s nothing wrong with this furnace. This furnace is not that old. He then went on to tell me that the heat exchanger had a huge crack in it, and wasn’t working properly. He said the furnace was leaking gas and the inducer motor wasn’t working. I stood there in total shock and disbelief. I asked him how m

In February of 2025 I contracted with Horizon Services for some plumbing work. At that time I was talked into purchasing a year long maintenance contract that I was told would pay for itself when I requested a free duct cleaning later that fall. I called in October to order that service. The appointment was made for December. I learned in December that the contract I puchased pertains only to my air conditioning and that I would be charged an additional $109. But here iss the catch: I do not own an air conditioning system. The contract was sold to me under false pretenses. I am out $120 for the purchase of a contract I can't use. I can only conclude that Horizon Servics is preditory in this manner. We may never know how many other people have been sold unecessary contracts. I onl

All of a sudden our [very old] faucet stopped working properly and we knew further use would cause damage, so we called Horizon. I was shocked that they scheduled us in immediately. I was only expecting one technician, but two arrived. They were very friendly, and soon learned the second man was in training. We were quoted a crazy amount for labor, new faucet, and replacement. But, my husband ran to the store to get a replacement from Lowes which cut the price in half. Seemed ridiculous to spend so much money on just a faucet since we are renovating in a few months anyway. But they were able to replace it for us before they even left (also very surprising that we didn’t have to be rescheduled like other plumbing companies will do). We’ve been on and off customers of Horizon since 2014,

The worst experience Ive had with a company in years. These people will leave you stranded in the cold, order the wrong part multiple times, not show up on time multiple times, and then flat out not show up. Awful company.

Called for semi-annual check-up to ensure AC was working properly. I am a disabled senior citizen and was scammed into having an air scrubber and electrostatic air filter for the tune of over $2,800 in a 17-year-old HVAC unit that wiring was bear. Invoice states inspect electrical connections which were obviously in bad shape but still pushed for this air scrubber and electrostatic air filter. Unit did not function properly after that and they sent 2nd tech out who stated this should have never been installed in this unit. The UV light you have is sufficient. I have reported to Better Business Bureau for full refund and will also file with the court system. Only reason I'm giving a 1 star is because you can't give zero. BEWARE!