Hungerford Heating & Cooling

I have used Hungerford Heating Oil for the past 10+ years for my Heating Oil needs. Angela has always been wonderful and responsive. My most recent service call was as usual amazing, but it took all the bells and whistles from Hungerford to assure I had heat for my terminally ill mother staying with me. Verizon's phone system was down, we figured out a way to communicate through text. Donna was an angel and coordinated all events. I was very low on oil ... Angela got the oil dispatched and delivered before they said they would, David came after hours, climbed under my house in the dark and freezing cold and restarted my system, and the office worked with my financial situation. I’ve grown accustomed to large companies prioritizing efficiency and the bottom line over personalized service.

If I could leave a negative review I would. We had Hungerford HVAC perform HVAC service that was clearly done incorrectly. They returned and claimed the issue was “fixed,” but our system still does not work. We have a one-year warranty on this service, which they are now refusing to honor. It is 14 degrees outside and we have no heat. When we contacted the company, we were repeatedly told they “refuse service,” and representatives hung up on us multiple times. Only after mentioning that we would leave a review did they stay on the line with us. The woman we spoke with, Donna, initially stated someone would be sent out. After acknowledging the warranty, she reversed course and told us no one would be sent for months, despite knowing we have no heat in the middle of winter. This company p

The technician came out and did nothing but say my oil furnace was too old to work on and I was charged service fee for that!

I called Hungerford when I realized my ac wasn’t working. Monica was very helpful, even gave me a couple of suggestions to try before sending a tech to my house, within a couple hours Chuck showed up identified the problem and fixed the issue quickly. There was no trying to upsell me on things that I don’t need as most companies do. I highly recommend calling Hungerford , it was my first experience using them, and from the very beginning it was an amazing experience. I even got a follow up phone call later that evening, after hours from Monica to make sure I was satisfied. I will use this company from now on and recommend to family and friends.

I had an entire new Ruud system put in. Everyone on thr Hungerford team was great. Monica in the office reached out quickly and was very knowledgeable. Alvin came out quickly and delivered the estimate and Matt and Ryan from the install crew were awesome. I appreciate the good business and am very happy with the new system.