Hybrid Air, Inc.

We had a Trane xe1000 heating and cooling system that is more than 17 years old. This winter it stopped to generate heat. A technician checked and found converter and compressor have issue also low on Freon that means leaking somewhere in the system. Fortunately emergency heat still works. Tell me it is time to replace the system. So I start to shop around. Put request online to three companies at late Saturday afternoon and Kurtis, from Hybrid Air, called me within one hour and scheduled next day morning, Sunday, to take look our system and recommended XR14. The other two companies called me Monday and Wednesday. So I got quotes from all three companies and Kurtis, Hybrid Air, gave me an attractive price. So I decided to go with him. I have no regret to hire Hybrid Air to do the work.

I can't say enough good things about this company, their employees, their level of professionalism, their willingness to go above and beyond their job description on a daily basis, and their overall human compassion and kindness. Kurtis, the General Manager of the company, was the first to respond to me and take my problem seriously when I had been calling contractors for almost a full month just trying to get someone to respond and actually come to my home to evaluate my situation. I had a 25-30 year old original duct work and A/C system, that had been sweating so much due to the high heat and humidity (and lack of insulation in the attic and the duct work itself) and caused a lot of black mold that was spreading rapidly. After an evaluation of the property he conducted himself, he det

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality. Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.

We've used Hybrid Air for about a year and a half, spent a lot of money with them, and before today I would have recommended this company to anyone. Not anymore. On Oct 20, I woke up to find our hot water heater wasn't working. I called Hybrid Air, who got a tech out that day. He diagnosed the problem and gave us quotes for several options, including having us buy a new hot water heater and they would install it. We had known for some time that our hot water heater needed to be replaced anyway, so after about a week of getting credit cards and loans and researching options with them and another company (including a phone call to ask questions about the quote), we decided to go with buying our own and having them install. Our install date was originally set for yesterday, November 4.

Before reaching out to Hybrid Air the gas company suggested another company to hook up a line for us. We contacted them, made an appointment and they came over to do an estimate. They gave us a rough estimate of $500-$1,500, but told us they will get back with us right away with a complete cost. The next day they emailed us with a quote of $1600... My husband was in shock with the quote. After discussing the price my husband and I decided to look for another company and found Hybrid Air on Google. He filled out the information that was needed and waited for a response which he received right away. Made an appointment 2 days later. Mind you each situation is different in other homes, meaning the lines they’ll have to connect varies in prices depending what needs to be done and how far the