Ideal Cuts Outdoor Living Creations

I had to share what a great job. Ideal cuts did on our back patio project. The first 2 blocks of concrete were already at the house when we bought it. He added on the third plus the fire pit and tied it all together with a beautiful border and a staining to make it look seamless, like it was all there from the start! I would absolutely recommend them for any project you have.

We hired Joe and his team last spring and were a client of his for approximately half a year. All was fine until August. Their work became inconsistent. Joe said he was facing employee shortages which is understandable but I wouldn’t be charged the same amount for less work. After emailing Joe, a crew came out and quickly mowed our lawn. However, we found that they failed to edge near the trampoline or under the swing. They also broke one of our chairs. I emailed Joe about it. That was August 20th. He never responded and they stopped showing up. Finally, I texted him on September 25. He responded that a dog toy that was mowed over flew and broke the chair. He also said he emailed his clients in August that he was ending residential service. I never received an email nor did he ever respond

Joe's crew just did two small projects at our house and they did an excellent job with both of them. One was a short stone wall in our back yard and the other was a concrete pad for our trash cans. Both were done quickly and efficiently and they cleaned up everything thoroughly when they were finished. I'll be using Ideal Cuts again for any future stone or cement projects.

If in could give six stars, I would. I did my due diligence with my large patio and outdoor kitchen project. A bunch of solid companies in the area, don't get me wrong. The part that sent Joe and his team over the top was the quality of the work and customer service/follow up. He was constantly asking me to be critical of the work and to make himself aware of any complaints, no matter how small. Daily check ins, if not twice a day. Price wise he is very competitive as well. Had I known at the time the level of service I'd receive, in would have been more than willing to pay more. A great business and a great business owner who goes the extra mile to ensure satisfaction with the work product.

Great job on our patio. Ours was a big project and Joe handled it all amazing. They really do good work! Definitely would recommend them for anyone needing some improvements for your yard. Customer service is very good as well!