J & K Heating and Air Vent, Inc

Had a maintenance contract with J&K for several years, so when my AC unit started acting up, they did some repair (at an overly inflated rate). Still did not fix the issue, so asked to have an estimate to replace the entire unit. Crickets. I made at least three additional calls to their office to have someone come give an estimate over a span of more than three weeks. Still have not heard from them! Finally had to move forward with a different company, which responded within a few hours and replaced the unit in a matter of a few days. Could not in good faith recommend this company after they failed to communicate and execute!

Another HVAC company told me I had an irreparable problem with my furnace and it needed to be replaced. After getting their price on a new system, I called several other companies to get quotes, including J&K. When Jason came out to give me the quote, he checked out the system and saw a wiring issue that could be quickly and easily corrected. Turns out the unit functioned fine once that issue was fixed, and I don’t need to replace it right now. His diligence and honesty saved me thousands. J&K will be at the top of my list next time I need service.

Reviews are usually put for the bad, so here is one with the good and the bad... We started using them for our old unit, they were super friendly and professional. Our air originally went out when it was the hottest part of the summer and the guy that fixed it even brought popsicles for the kids. They came out multiple times after that until we could afford a new unit one time didn’t even charge us just asked when we got a new unit we would use them. And of course we did and I wish I could say our experience got better from there unfortunately it did not. November 18 our heater messed up they came out and “fixed” it. December 23 our outside unit started making a loud noise and the fan wouldn’t spin when we called them they said they would be out but called back asking if it was ok for them

Needing some warranty work completed we contacted the company who installed the unit. The company didn't want to take the time to repair the unit until it completely went out. We contacted J & K and went over what our issue was this was on a Friday. That following Monday we spoke again and they had already contacted the Manufacturer to see what they needed to do. By Wednesday they had the unit repaired and we had no worries it would go out in the middle of the night during freezing temperatures. They didn't install this unit and didn't have to go above and beyond the way they did for us for our business but they did. Thank you J & K for taking care of us. We will never use anyone else for our Business or Personal needs except J & K !

Our AC unit went out! We called the answering service last night and received a call at 0730 this morning. We had a service technician /manager at our home at 1215 and unit fixed and cleaned in less than 45 minutes. Jason was extremely friendly, and eager to help. Thank you J&K for the quick response in our repair.