James Appliance Repair

Do not use this company - he used to be very good but something changed and it’s just not the same. I’ve been waiting since Monday for a repair he said would be done before the weekend. When I called on a Thursday he had no idea about my job, was very confused and told me extra work that would need to be done for the repair that he didn’t share when I first went over the problem. This was for a Whirlpool washer - he’s a one man band and simply can’t do jobs that need a little muscle to complete. It’s too bad as I really liked his work he had done for me before so much that I referred him to my customers in Pelican Preserve - no more.

Our previous appliance repair guy apparently retired. We called James about our broken dishwasher, and we scheduled the next morning for him to visit. He arrived on time and quickly identified the problem. He also helped us decide between the cost of repair versus buying a replacement. We will definitely be using James in the future for any appliance repairs!

James is professional and got right on the phone with me. When I called, he answered! He knew exactly what had happened to cause my fridge/freezer to cease and desist working. He came over with parts, a mask, a great attitude, and his labor and fixed the broken beast, so it is working again. I will call him the next time I need an appliance repaired.

We recently moved to Fort Myers and needed to have our washing machine repaired. Not knowing anyone in the area, I found James on the internet and hoped for the best. I was not disappointed! It was so easy to schedule an appointment on line at a time convenient for my schedule. I received timely email and text confirmations and reminders. James arrived on time and was so friendly and professional. He explained the problem, what he would do to fix it and provided a reasonable quote for the job. He had the necessary parts on his truck and the problem was fixed within an hour. I appreciated that he also tested the machine to make sure it was working as expected. I will definitely call James again for any other repairs. Thanks James!

Yes. I called to ask a question about repairing my washer. The man that answered started talking to someone else mid sentence. I waited. Then started to explain my problem again , he cut me off again mid sentence and started talking to someone else. So I just hung up. Poor customer service esp because it was my first experience with calling this company. I am sure the owner would want to know this happened.