Jerry Sibley Plumbing, Inc.

If I could give them 10,000 stars I would. I had a renter at my unit with a clogged kitchen sink on Christmas night, water pouring out of the sink because of the dishwasher running. I called 4 companies, left messages, called this company and not only did they answer immediately, but the on-call plumber called me within 5 minutes and offered advice and troubleshooted. He was available to come Christmas night but I told him it would be fine for them to send someone out the next morning. Despite being absolutely busy after the holidays, they sent someone out FIRST THING and fixed the kitchen clog! WOW. I cannot possibly ask for better service. I will never use any other company again. These guys are friendly, DEPENDABLE, PROMPT, and professional. HIGHLY RECOMMEND.

We can't say enough about JSP, they have been SO helpful and have gone above and beyond to assist with our water heater. The communication and response time has been on point. We have been working with Whitney (office) and Drew (plumber) and they have both done a phenomenal job!! I can't thank them and their team enough for their patience and understanding.

Called them for a boiler repair. They promptly assigned the ticket and the serviceman showed up right on time, the same day. He was very well experienced and was able to trouble shoot the problem immediately. The system needed a slight pressure adjustment and heat was restored. He was on site for less than 30 min. So, great and prompt service. Be aware that they have a minimum charge of 1 hour for labor, billed at $148.

Watch their billing process. They fraudulently billed me for more hours than they were there. Had 2 guys (a licensed plumber and a helper) come in to unclog a main drain. They were there less than an hour. My bill arrived a week later with hours billed at 4.75 hours. It took 3 phone calls and numerous emails to get the service hours to only 1 hour each and the final bill still wasn't right. They billed for 2 licensed plumbers and not for one plumber and one "helper", a $40 difference in cost. Paid it anyway but will never use them again. MY ADVICE IS Don't allow them in your home unless you have security cameras to track their time working or you are home to watch the clock. My neighbor had a bad experience with them too.

I made appointment to have a valve replaced and a shower head raised. They couldn't even get me an appointment for 5 days. Then they didn't show up at the proper time. When I called they said they erred on their scheduling and couldn't complete the job by 5 pm unless I wanted to to pay over time!! Rescheduled for Monday morning 8:00 am, it's past 9:00 am. They also said it would take four hours to do the job, a plumber friend of mine said it should take less than 2.