JL's Heating and Air Inc.

In progress, we’ve had them out several times about a thermostat. They replaced it the first time. Decided it was installed incorrectly the second trip out. It’s installed IN THE CORNER OF THE ROOM. Now they’re trying to charge me to come fix their mistake. Builders need to pay attention to the business practices of the companies they use for services. I wouldn’t recommend them to anyone.

Updated 10/6 So…. There wasn’t an issue with the thermostat. There is an issue with the placement. They’ve installed it in a corner. So it will never be accurate. They want 500$ to relocate the thermostat they improperly installed. Working with a builder warranty program. BEWARE. The scheduler will argue with you. Scheduler, not a tech. Jessica is disrespectful. Will update as we progress… Called on the 4th of July with a warranty issue. Britton called me back the same day and set an appointment for the next morning. Britton texted me to let me know he was on his way. He quickly diagnosed one of our thermostats was not functioning. We told him we had Ecobee thermostats that we wanted to install. He offered to install them and even left a spare to replace the broken one in case of an emerg

I was experiencing HVAC issues in my not even year old new build…I submitted a request to my builder and I received a phone call the next day and they promptly sent a technician out…his name is Briton, he identified himself and the company he worked for….he was very polite and knowledgeable about the issue that I was having and before leaving he let me know that the unit has a two year warranty…thank you young man. Great representation for JL’s Heating and Air

Absolutely USELESS!!!! We have a new construction home amd our builder contracted this company to set up the heating and air. Don’t bother calling them if you have an issue or an emergency because they will not return your call!!! Do yourself a favor and just hire literally any other company to work with you. I highly recommend Waldrop out of Duncan.

JL came out to do a warranty repair on a new home they installed a system in. They responded quickly and fixed the problem. My only gripe is they left the attic pull-down open with attic insulation all over my 2nd floor hallway. It would have been another 5 minutes on their part and would have had a happy customer. Just seems sloppy to me.