J&M Electrical Service

I used J&M to install a generac whole house generator. While I did like Jason the sales rep and the actual workers that did the install, I was very frustrated with the communication from the office once I signed the contract. I was told 5-6 weeks, but heard Nothing from them for a couple months. I had to make several phone calls before I was told there was an issue with the propane tank delivery. Instead of communicating that to me, they set my order to the side and forgot it. Almost 3 months after I signed the contract it was finally installed, but the propane tanks were delivered nearly empty. They said suburban would be out to fill them. A week went by, I called and was told suburban wasn’t answering their calls or emails and that I would have to call, mind you the first fill was

J&M is a godsend! From start to finish, the customer service was exceptional. Bo, the technician, was punctual, communicated clearly, and demonstrated impressive expertise. After a large company (who advertises they do HVAC, Plumbing, Electrical etc.) claimed my mom’s generator needed urgent replacement due to an oil leak, I sought a second opinion. Bo arrived on time, ran thorough tests, and found a minor leak that was easily fixed by tightening a hose. He even pointed out that the air filter hadn’t been changed since 2016! We are grateful for J&M’s honesty and look forward to having them handle our annual maintenance. Thank you, Bo and J&M!

Jason arrived earlier than our appointed time after calling to see if it was OK. He explained what needed to be done, and fixed it promptly. He was professional and very polite. My husband and I will definitely call J&M again for another project. Thanks Jason and J&M Electrical Services!

I scheduled four electricians to provide quotes on relocating a point of attachment. The last company I met with was J&M Electrical Services, and Jason stood out for his honesty compared to the others. My initial plan was to move the point of attachment from the second-floor porch to the ground level for tenant safety and to meet Dominion Energy requirements. Instead of just quoting the job, Jason asked thoughtful questions about why I wanted the work done that way. After reviewing the situation, he explained there was a better approach that would still meet requirements while saving me thousands of dollars. He went above and beyond by working directly with Dominion Energy to ensure the project was done correctly and cost-effectively. The other three electricians didn’t offer this soluti

We had a consultation and estimate on December 31 and were scheduled for work on January 2 and 3. The projects, as shown in the screenshot I provided, totaled $4,617 for what was supposed to be two days of work. However, the actual work took about eight hours over those two days, involving one professional and two apprentices. I questioned the high labor costs for work that didn’t last the full two days, and the estimator explained that the presence of the apprentices made the process quicker. He even suggested that he could send one of the apprentices home on the second day if we wanted the work to take longer, which I found insulting. I feel we were overcharged for labor. While I would like an itemized list of what we paid for, I don’t think it’s worth pursuing further; we’ve decided no