Johnstone Supply

Called them early this morning, and specifically asked if they would sell a couple of small parts toothed public and was told yes, of course, no problem. Indrive 30 minutes to get there and was told oh we have them in stock but you cannot purchase without an account.

I ordered a motor and they said they would ship from Texas. They never shipped it which I called and cancelled the order. The bad thing is that I have been calling and emailing Travis and want my refund. He keeps telling me the manager is taking care of it. is there a manager because 3 weeks to get a refund is not right…..

Second time buying a return box, both time they took it out of the box and insulation is falling off and Door taken apart. Not a fan recommend wholesale sheet metal if no somewhere else.

Expect to pay 5 to 6 times more for parts versus online prices. I understand an up charge for convenience and to pay for the brick and mortar location, however I could have ordered the part online and paid overnight shipping and still would have saved half. On top of it all, nobody was in the store, yet the employee at the service counter couldn't say hello or ask if he could help me. I will visit another local store next time or just go online next time. Update: the above review was from 7 years ago, and I just got a reply. Also,the help at Patrick's heating and cooling down the street was phenomenal with reasonable prices.

Horrible customer service. Ordered 3.5 ton Goodman condenser and coil. They decided on their own that. 3.5 ton Goodman condenser and a 5 ton Aspen coil would be good enough without informing anyone, getting permission or even saying a word about it. Now it’s having issues because it is miss-sized and they just said “hey it’s summer we try to tell everyone but I guess it didn’t happen”. And they can sell me another $80 part to try and fix the issues. Great job! Thanks for nothing. Do not trust Johnston.