Kelly's Appliance Inc

Avoid at all costs! Hard to believe this outfit is an authorized Frigidaire repair contractor. If I could leave zero stars, I would! We purchased a new Frigidaire refrigerator and almost immediately the built in water filter began leaking. When my wife scheduled the appointment, Mr. Kelly stated that if we were not home when his tech showed up, they would never return to the house - nice way to start off the relationship, very professional. The first time the tech showed up, he merely diagnosed the problem and ordered the parts. The tech said he would call when the parts came in (which he never did). After speaking with Mr. Kelly (who said the part had been in for a couple of weeks), we set up another appointment for a mutually convenient time; the tech, however, showed up on the wr

Yet again, Jim and Nick saved the day. Their diligence, promptness and professionalism showed how much they care. Jim even went so far as to see if I still had a warranty, thank gosh he checked because he saved me a lot of money and time. Kelly’s shows why they are dependable, efficient and why our family continues to support locally!

Incredibly unprofessional. They were contracted to repair a broken compressor in our freezer under warranty. Took 3 months for parts to come in, but when I called to find out status, they said the part was in and would call to schedule repair. I told them a certain day works best. They called the next day saying theyd be there that day to repair, despite me saying it didn't work for us since our nanny was home with the kids, not us. When you call, you can never get through.

Called on 12/30 for a refrigerator not working they said that they are only working a half day the next day, which was New Year’s Eve so they would be there before noon. No one showed up. No one answered the phone when I called multiple times New Year’s Eve and two days later so now we’ve been out a refrigerator for much longer than we needed to be and now I need to wait for someone who actually returns the phone calls to come on Monday.

I’ve used Kelly’s twice over the years: First and foremost, Nick is the man and the sole reason I left my second session with Kelly’s happy. Second, the Kelly’s should hire someone to manage the phones or figure out a way to streamline the process. I revised my review of Kelly’s from 5 star to 1 star a week ago, as I bashed my head on the wall for several weeks trying to schedule warranty work on my new gas dryer. Frigidaire assigned me Kelly’s, and it took 3 weeks, a lot of voicemails, and several no show appointment to get the dryer fixed. Kelly’s would only call me between 9 to 9:30am, and if you missed that window, I would have to leave a voicemail later that day only to get called at that same timeframe. Outside of that, I’ve had Nick service my microwave four years ago, and now m