Kilowatt Heating, Air Conditioning and Electrical

Most expensive bid of five. Went with this company because a friend recommended them. STAY AWAY! I contracted for a Carrier heat pump, but got switched without my knowledge or agreement to a cheaper brand. I have the heat pump set to heat at 75 degrees tonight. It is barely blowing anything. The little bit blowing is cold air and my house is freezing after one hour of use. My old traditional gas system warmed my house in 10 minutes. Shame on this company. Zero stars if I could.

We have been using Aladdin plumbing and heating for years, and they have now become kilowatt Heating and Air conditioning. Every fall and spring they inspect our heater and air conditioner and the representatives that come out are very polite and clean. They give us the rundown on any needed work, but there is usually nothing needed except filter change. Our equipment is bike carrier and is of high quality. We appreciate the service we receive from Aladdin/Kilowatt. We pay for a service contract each year and it is well worth it.

Robert has been the technician servicing our new HVAC system and is five stars in all ways. He is respectful of property, inside and out, and communicates carefully what he is going to do and then what he has done. He’s professional but friendly, arrives as scheduled and cares about his work and customer service. Scheduling by the company is efficient, with reminders and good communication.

Kilowatt were recommended from our neighbor when we moved in 2021. We signed up for the 6month maintenance program. Byron is fantastic, professional, he knew his stuff and very friendly. They always contacted us to let us know the 6 month maintenance was due. During the recent heat wave our unit finally gave up the ghost (+10 years old). Within a week they were able to offer us a new unit and install date. The units(s) and installation they provided was EXCELLENT. Their team came and replaced our complete system and rebuilt it in 2 days. We are now enjoying energy efficient variable speed heat pump system. I can already see how efficient and cool the complete house is. I would recommend these guys all day log.

Robert does a great job servicing my HVAC twice a year. He explains everything he checked, any items that may need repair now or in the future, and the results of his testing and servicing. He is knowledgeable, polite, and efficient. I am very glad Kilowatt kept him in the merger with Aladdin.