Kitchen Tune-Up Buffalo, NY

I wanted to wait to get my thoughts together before given my review. The kitchen remodel ended pretty nice, it is all the stuff that occurred in between, I think the most important issue was the disrespect to my home. After hooking up my plumbing for the new sink, I noticed that the there was backing up into the second sink and it took minutes for the both sinks to drain. This was never a problem for the 18 years that I lived here. It cost me around $3000.00 to correct that. There was issues with measurements, which delayed the completion of the project. Leaving my toilet seat up was minor, but come on, this is my house and the seat is always left down. Habit!! Ed was great. He was responsive and kept me updated. I see that the waste from the backsplash or something else was dum

From the beginning Sean explained the painting process clearly, the number of days it would take, the colors, the price etc. Maddie updated us throughout. Frank was an incredibly careful painter, showed up on time, and finished ahead of time. All we could say was Wow over and over!!! A truly positive experience.

1-star – Complete disaster, dishonest from start to finish. The five-star reviews misled me badly. Constant mistakes by subcontractors (everything except cabinet install was subbed out), poor attitudes, and defensive responses when we pointed out issues made us feel unreasonable for expecting decent work. We paid extra repeatedly for fixes by third parties—the sink repair company said they fix Kitchen Tune-Up jobs all the time. Worst: we ordered and paid for premium cabinets but got the cheaper version installed. Only my photos proved it; otherwise, we’d have been scammed out of thousands. Dishonest bait-and-switch and subpar everything. The only bright spot was designer Brittany. Avoid this franchise—save yourself the hassle and money. DO NOT USE FOR TOTAL GUT RENOVATION. THEY DONT KNOW W

We have the kitchen we always wanted. Working with Kitchen Tune-Up was an over all great and easy experience. Our project manager, Maddie was terrific with communication and letting us know our schedule and a couple of delays that were out of everyone’s control. I would highly recommend Kitchen Tune-Up for your kitchen project. Sean, the owner was wonderful to us and the crew in our home was nothing short of respectful. We have a kitchen we are proud to show off.

Our experience working with the staff from KTU—from the design consultant to the installers—was excellent. The design consultant worked to make sure the results matched our expectations. The cabinet refinishers (who I should call carpenters!) were professional and very detailed. The tile installer was a master at his profession and put the finishing touches on the project. The only issue we had involved the countertop installers, ranging from a wrong size to an unlevel top. However, these issues were immediately addressed by the project manager to our satisfaction. The bottom line is that we have the kitchen of our dreams, and we have the staff at KTU to thank for that."