Koberlein, A Wind River Company

On the surface, Koberlein (or Wind River or whatever) seems like a good company - but in reality, they have all these different departments that don't communicate with each other, and we ended up spending several hundred dollars over what we should have. Their billing and service system are incredibly confusing. All of this money could have gone to actual good work that would have resulted in a fixed system. Additionally, they told us we had a 1000 gallon tank, which it turns out, we did not. On the phone, when asking about what to do, the representative did not give us options or explain what the problem could be - just scheduled another pumping. When we had it pumped the first time, they sent a camera down and did not explain anything about what they found. They did not explain anythin

I had someone come to my house to diagnose a septic issue. We aligned on what the remedy would be and scheduled a repair date. On the repair date they sent someone else who came up with a different diagnosis. So we aligned on another repair date. On that repair date they sent someone else who came up with a third diagnosis and said we'd need to schedule another repair date. I went to a different company, but Wind River sent me a bill for repairs for my septic issue that were never made. I emailed the company and explained the issue. They said they'd get back to me and never did. Another bill came. Again I emailed the company and explained the issue. Again they said they would get back to me and didn't. Again another bill came. The cycle continued two more times until I received a notice th

This company used to be Koberlein in Lords Valley, PA. They WERE a reputable company for many years. Wind River Environmental totally ruined their reputation. First they didn't honor their cost on my septic cleanout, but the worst thing about them is they never return phone calls, and they just don't care. Their driver (Austin) drove very fast into my driveway and ripped out my camera cables on the house. He told me someone would call me to discuss. It cost me over $700 to get this repaired. Not one return phone call and I called them over 4 times and sent them emails. I will NEVER use this company EVER again. BEWARE!

Needed my septic tank pumped. Met Sam who was very professional and knowledgeable. He told me what I needed to do to get my septic tank to work more efficiently. I highly recommend this company and Sam!

Knowledgeable staff. Emergency visit to steam & unfreeze pipe in Feb 2025 due to icing. Also hired to pump septic Oct 2025. Emergency service cost $775 which was high for the minimal effort it took since clean out is very accessible. $411 for pumping tank was likely a fair price.