KOHLER Store by First Supply

I stopped by the Kohler Store in Birmingham and I was fortunate enough to have Ali Bazzi assist me. He was amazing and so knowledgeable and nice to work with. I also interacted with Suzie and she was also helpful. The last time I had been in the store was about 4 years ago. The product knowledge and options I received this time far exceeded my previous experience. This time the atmosphere was friendly and welcoming. I will definitely return back to the Kohler Store.

I highly recommend this Kohler store, and working with Ali D. is the best! He gave us so much of his time and answered all of our questions with care and honesty, walked us through the showroom, gave wonderful design input, and made sure we were well taken care of. After leaving the showroom, AD was prompt in responding to emails and phone calls and made the ordering process a breeze. And, when one of the orders arrived with some damage, AD was quick to make it right and send us a replacement! Really wonderful customer service!

Had an awesome experience with Ali (AD). AD is the absolute man, he helped me pick out and order the hardware for my entire house. Not only that but he has a great energy and enthusiasm that made the process way more enjoyable than I thought was possible.

This is an excellent store. My wife and I had an amazing experience here with Ali D., who enabled us to make informed decisions. Ali is the consummate professional, and he made the selection process easy and enjoyable. He followed up at every turn, offering helpful assistance and arranging timely delivery. We look forward to working with him again.

I've been searching for months for a suction drain stopper for my Kohler jacuzzi tub. I went to a Kohler warehouse in Saginaw, Mi. The showroom had closed their doors years ago. Irina, in the warehouse tried to help me but she said that I needed a model #, which I didn't have. After locating a showroom in Birmingham, MI, I drove an hour and a half to see if I might be able to get some help. Upon walking into the showroom, I was greeted by Susie Yangouyian, store manager and her assistant. She was very pleasant and ready to help me. Susie made several calls and found someone who was able to help us, saying I didn't need a model number, but a cartridge, which would fit any of the stoppers! Although, time consuming, Susie made the appropriate calls and was very professional in doing so