Kozy Heating & Air Conditioning

Our AC stopped working Friday. We called Kozy Saturday morning and Mike was able to get to our house that afternoon. He found the problem immediately and was able to get it fixed right away. We would definitely use Kozy again!

We purchased an HVAC system for our house 3 years ago from Kozy. The system included 2 compressors and 8 mini-splits. One of the compressors did not work the first winter after installation, so the front of the house was not heating. We had to resort to our baseboard heating system. They came by several times and tried to fix the system. Unfortunately, they were not able to, so after 2 years they gave up and refused to return calls. I asked another HVAC service to take a look. In 2 visits they were able to troubleshoot and fix the system. My lawyer sent a letter/bill to KOZY asking for repayment of the services provided by the other HVAC service. So far they have not responded to the call. Naturally, I am deeply disappointed with their service.

I called the Ithaca number but they connected me to Auburn. Spoke with someone named BJ who promptly gave me a fair quote for a humidifier installation. He also corrected my preferred humidifier model, saying it's not compatible with my hvac, which turned out to be good advice. Within 2 days, their tech (Tom) came with the proper humidifier dot on time. He was very courteous, and with the help of his colleague Pat, was able to remove my old unit and install a new one. After an hour or so, I realized that my thermostat had gotten disconnected in the process. Pat promptly drove down for 1 hour from Auburn and fixed the heating immediately. Job very well done. Great service!

I will never use any company but Kozy Heating! I immediately felt comfortable with them, and so did my dogs. They are professional, knowledgeable, trustworthy and friendly. I can’t recommend them any higher. Thank you!

I wish I could give more. Came out quick and without question. We have very old furnace and he was worried he wouldn't be able to fix it. He did not give up didn't try to sell us more parts. Didn't try to overcharge us. Cozy heating and air is our now official go-to furnace. People can't tell you how much I appreciate them coming to save the day!!!