L.A.F Floors & Interiors

We have utilized L.A.F. Floors multiple times. Lisa has been amazing to work with from start to finish on our projects. She is knowledgeable and professional, and her years of experience showed. She was available and on-site when needed to be sure things were going OK. Her installers were all great and completed everything timely and as expected. Each day they left our home clean and as they found it. We will use L.A.F. Floors again in the future

We remodeled our kitchen with Ideal Kitchen company based in West Boylston and L. A. F Floors and Interiors was their subcontractor taking care of the backsplash and wood floor. There is no such thing called Customer Service in this company. Even during the earlier scheduled appointments there were no staff members available to talk to us - to provide pricing and recommendations. The backsplash was done well by the tile crew however the wood floor was done extremely poorly and this crew was not professional. They didn’t preselect the boards and installed them as they came out of the box, with big knots, holes and epoxy filled knots prominently showcased. After pointing them out many times to Lisa Freilich, the manager of L. A. F Floors and Interiors, a gentleman from the wood flooring di

I rarely leave reviews, but my experience at this tile store was frustrating enough that I feel compelled to warn others. First off, the customer service was seriously lacking. I waited nearly 20 minutes before anyone even acknowledged me, despite multiple employees walking by. When someone finally did help, they were rushed and clearly uninterested in answering questions or offering suggestions. The selection looked decent at first glance, but many tiles were either out of stock or had no pricing information. When I asked about availability, I got vague answers and conflicting information from different staff members. Worst of all, after finally choosing a tile and placing an order, I was told it would arrive in 5-7 business days. Two weeks later, nothing. I called multiple times and k

Worst level of communication and terrible professionalism by all parties. Owner(s) and staff. We had an entire brand new construction home installed with hardwood floors and is 100% defective. The floors move, buckle, make noises, grind, crack, shift, and are a complete travesty. We were told repeatedly for YEARS that the floors would be repaired! This company even had more flooring delivered to my home. This summer will be three years that we have been trying to remedy the situation. They have told us so many false stories; "we will be at the house next week" "we will make this right!" "we will work with you to rectify!" -- None of it ever happened. We were taken advantage of, lied to, and plainly mistreated by all. The owner Lisa is rude and condescending. She has on and off owned the bu

We recently had A.L.F install flooring for a kitchen/bath remodel. We could not be more pleased with the outcome. Bruce and Lisa were great to work with. They were upfront on expectations and cost, in fact, our work ended up costing less as it was less involved than initially thought . Bruce’s honesty with this shows how professional and honest his business operates. Skyler and his team did the install, they’re professional, work done with attention to detail and customer satisfaction. Overall, a great experience. Will definitely recommend A.L.F to anyone looking at flooring.