Lawn Doctor Inc.

The absolute worst lawn care service we’ve ever had!!! Prepaid for 6 treatments and supposedly performed one, however our yard still looked like crap. Never came back out even though stated they would. Informed them by email we were cancelling the rest of the 5 treatments and wanted a refund in which they stated over the phone we’d receive and still have not received it! Contacted the Better Business Bureau a month ago who sent out complaint to them which indicated they read the complaint but haven’t responded to them either! It’s looking like we will soon be filing paperwork with our courthouse and taking them to court for our money!!! They’re theives!!! DO NOT GIVE THEM YOUR MONEY!!!

Dealt with Lawn Dr, Mullica Hill, Terrible customer service (Howard), We spent $1,000 on seed October 2023, email said guaranteed 100% germination rate, also guaranteed as long as the customer uses the yearly plan. We called in early May regarding very low germination rate and was advised that it was too late in the season to re-seed, and it would be addressed in the fall. We emailed two weeks ago and was told they would re-seed for an additional $700. When I inquired about the guarantee Harold stated the guarantee ran out in the spring. I called the corporate office and was advised the owner would contact me but they are all privately owned, which means the corporate office backs the deceptive business practices. A week later still no contact or resolution.

Middletown-Dover is horrible. They care only about getting you into a co tract. I've been waiting for 5 months to pay the last bill because I want to speak with the owner about all my weeds all season. Left message after message. Finally, they called me back because I called corporate. He could have cared less. Corporate couldn't do anything because they are all individually owned and operated. Don't waste your money!!!

For years we had researched purchasing a franchise but they always had some glaring negative to overcome. We finally found Lawn Doctor and it met all of the requirements, so we dove in. Since our start up Lawn Doctor Headquarters has exceeded our expectations. The training was intense but thorough, our start-up team has been amazing, the program for providing lawn service is a top of the line and guarantees that customers will have a great result for working with us. I have been asked if I would do it again, and my answer, "We are looking to expand!" So a resounding yes!

The Lawn Doctor is a SCAM. They have franchises across the country that provide terrible service and are non-responsive to customers. They offer a "100% satisfaction guarantee" on their website, but will not respond to my calls or emails. I have attempted to contact my local Lawn Doctor franchise and the corporate office with no response. After reading reviews of other franchises it is clear that poor service and communication is a systemic issue across the company. DO NOT HIRE LAWN DOCTOR!