LAZ Parking - One Archer Garage

WARNING!! DO NOT PARK YOUR CAR HERE!! Last week, their parking attendant crashed my car putting it in REVERSE instead of park to handoff my vehicle. The car rolled back, destroying my driver’s side and bumper. As of now, LAZ has NOT paid for damage! They’ve shirked responsibility, trying to get me to pay my own towing costs and recoup damages through my insurance. After calling police several times, they finally offered to cover the damage quote IN EXCHANGE FOR MY CAR TITLE?!!! They’ve also failed to reserve a rental through their insurance so I have no vehicle for daily commute, costing me an arm and a leg for taxis. After multiple requests, They’ve REFUSED to turnover video footage, their insurance information or driver’s information. Completely criminal. I’ve been a customer for over 2

I am extremely disappointed with my experience at this parking garage. I paid online in advance and arrived three hours early to catch a shuttle to the airport, expecting a smooth and organized process. Instead, the garage was completely full and cars were backed up with no direction or communication from staff. What made the situation even worse was the lack of professionalism and customer service. An attendant walked past multiple cars, including mine, that had already been waiting, and chose to assist a gentleman who had just arrived. He completely ignored the rest of us. Meanwhile, there were three other employees sitting in the office doing nothing while customers were left waiting with no assistance. Because of their disorganization and poor service, I missed my flight. This caused

I’m going to start off by saying the staff that works at this garage are great. However, management and billing are quite terrible. I cancelled my monthly parking subscription in May, spoke to the Area Manager Nana Kwesi Addai. He told me no problem he will cancel it. Even though I canceled I was still charged for the next month because according to Nana he forgot due to him managing other locations. Took 3 weeks of back and forth to get a refund. Cool. However, the following month billing I’m assuming reversed my refund and charged me again. I went to the location and spoke to the garage manager Rawle and was told he’ll take care of it and contact billing. Weeks go by and I still didn’t get anything. I reached out to him again this time via phone 3 times and was told this would be taken c

We booked this garage on SpotHero for EV charging while we’re on vacation with our 3 kids. The valet confirmed EV charge upon arrival, but when we would check during our trip, no charging had been done. We attempted to call at least four times with no response from the garage. While the valet this evening was extremely friendly, it’s now over 24 hours of travel with kids and it’s midnight- we’re stuck and exhausted trying to charge our car somewhere in New Jersey. This could’ve been avoided.

BEWARE! Your car is not safe here. I reserved a spot here for a week via SpotHero for a trip out of JFK. When I returned to pick my car up late last night, I discovered that my center console had clearly been disturbed and money was stolen out that I kept for emergencies. No one had access to my car during this time except the employees with access to my key fob. I have reported the incident to SpotHero and I am waiting for customer service to address the incident. Beware to anyone else out there considering this garage for long term JFK parking.