Lennox Stores (Parts Plus)

I purchased a home with a Lennox hot air system, including an iComfort WiFi enabled thermostat. I have tried multiple times to register the iComfort system in my name, as it is currently registered in the former homeowner’s name. I have been on the phone waiting for 2 hours in their queue for the “next available consultant” to register the system in my name. When contacting Lennox with a second phone to try to speak to a representative, he said this was a busy day and the wait is normal. He told me to call back when it’s not so busy - what does that mean??? This company does not understand the words “customer” or “service”!

Hey, if you guys could call me back about the part I tried to order last Thursday that would be great. I’ve called the store over 10 times since and haven’t gotten a response despite the fact that you said you would call me back. I’m a “premier dealer” and you still have terrible customer service. We probably won’t be selling any more Lennox equipment

Wow, horrible customer service, called with a question and was hung up on

Excellent staff. The place is so nice and clean. The warehouse guy Carlton is so helpful.

Exceptional service , and good coffee and peanut butter granola bars while you wait.