Lowe's Home Improvement

Stopped in to Lowe's to pick up some tools . While there noticed Christmas is in the air there . Store seemed to be stocked well and it was very clean .

I bought a 300lb generator online from Lowes in Kirkwood. Two weeks later, I returned it unopened in the original box to Lowes Ballwin. The customer service there was terrible. First, they informed me that I had only 72 hours to return the item, as per their store policy, which the store printed on the their computer and put it at the return counter. When I requested to speak to a manager, the cashier responded with, “They’re busy with inventory,” as if helping a customer was less important than managing stock. The manager finally arrived and said per store policy they couldn’t return generators after 72 hours. I asked for a store credit because I was going to use it to buy a fridge, the answer was no. However, they offered to put the item back in my car so I could take it to Kirkwood

I came in close to closing one night and was looking for advice to run a water line. There was younger fellas that works in the paint department that went out of his way to help me out and told me he was going to school to be an electrician. Super friendly guy and very knowledgeable about many things not just paint.

Updating review again! Lowes definitely gives me reasons to come back here and review them. Ordered a dishwasher online. Lowes was the only place that had pickup the same day. Ordered it, along with the required installation kit. After picking up the order, I get an additional charge from Lowes for another $40.85. Turns out, they charged me again for the installation kit I had already paid for. Went online to see my order and voila! The installation kit was still in "ready for pickup" even though I had just picked my order including the installation kit. Had to waste an hour in chat getting a refund for the first installation kit I bought since they decided the sell me a second one and keep the original one at the store. Whether is the people or the process, they are incompetent. What a

while I don't suppose there's anything WRONG with Lowe's , the layout is confusing and it always seems barren of any employees able or willing to assist. when you do find someone sometimes comes off as a bother asking them for help. for me, the consistent choice is home Depot