Lowe's Home Improvement

Extremely frustrated with this store. I scheduled an install and a haul away of a new dishwasher at a rental property. Guys showed up and refused to do it because they said it had to be disconnected first and they just left. I had to sit on hold with customer service who told me that I paid for the haul away and they should have done it. however, I had to reschedule a whole new time. If you have ever scheduled a time for delivery, it is awful. They tell you they will be there between 8 am and 8 pm. And they will give you a 4 hour window the night before. So I have to ask my renter to set aside a whole day...which they can't do. So I have to schedule a whole day off of work and drive all the way out there. Just garbage customer care all the way around.

I’m a huge fan of this Lowe’s store… and that’s the only reason this review is getting a five star. I went in there yesterday or a couple of days ago to get a car key cut. I had my own key that I bought off of Amazon and there’s this one particular dude that looks like an old skinny biker. I’ve only interacted with them, maybe three or four times but every time he gives me a hard time and is extremely difficult and doesn’t actually assist at all. Anyway, went to the key making station press the Help button and unfortunately, he’s the one that showed up. The key was by itself with my other car key so there wasn’t any paper or tag or anything on it. They would indicate that it came from Lowe’s. Without specifying this is my key I couldn’t have been any more clear that it was my key and I

This location is always amazing. Everyone always greets you and is helpful. But today they really stood out. Cherie at check out for our large lumber purchase was so sweet from beginning to end. And with her smile on her face the entire time. Joseph was so nice and helpful helping my husband load everything into my truck. Thank you both!

Today I came in for Weed and Feed. Apparently I was in the wrong aisle after the spiked blonde haired lady explained to me they don't carry any Weed n Feed. She told me this laughingly as if I were a naive fool. She even gave me a semi-lengthy explanation of how the product had been renamed and reiterated it was no longer carried. I went outside to the garden area where a polite tall employee told me the weed and feed was on aisle 4. I returned to the lady and showed her the bottle of Scott's Weed n Feed and informed her they have bottles in stock. I didn't appreciate being humiliated as if I didn't know what I was looking for. Will avoid her from now on.

I wish this Lowe’s was closer to our home. It was a bit of a drive but well worth it. Whenever I can’t find something at Home Depot I always find it at Lowe’s in abundance. In this case it was a product that Home Depot just did not carry. I also returned a Craftsman socket wrench for a full refund/exchange. Craftsman still has lifetime guarantee and Lowe’s is one of the retailers that still carries Craftsman tools.