Lowe's Home Improvement

We visited Lowe’s on April 26, 2025 to purchase a front door with sidelights and a storm door. We found a design we liked and placed an order. Unfortunately, the project started off poorly. The individual who came to measure only measured for the storm door and not the entire door with sidelights, which required us to schedule a second measurement appointment. Once the correct measurements were completed, the order was finally placed. It took approximately four months for the door to be built. On August 28, the door was delivered to our home. Upon inspection, we discovered that the wood on one of the sidelights was cracked. Given the amount of money we paid, we did not feel it was acceptable to receive a damaged product. Contacting Lowe’s for support was extremely time-consuming. The aut

I was just in this lowes on rt 23 grabbing specific things I needed. I needed a new trim for a door and paint for our kitchen. I waited for someone for paint for 10 minutes and than said forget that. For the trim I spent like 20 minutes and ended up finding a set that said it was on clearance. Something told me to take a picture. At the register the molding came up regularly price. The manager came over and I showed him the picture with all the same trim as what I grabbed in a spot with a clearance price. He than started to state that the numbers dont match and that its something I should of checked. I than said no, its not my job to check its your job as a manager to make sure your team is filling and labeling things correctly. He than said he does not have to honor the pri

This particular Lowes is the best. I have always found what I was looking for "in stock". What i cant find i am gracefully assisted by the staff. Who seem to enjoy working their. Its clean, neat and organized. ( I like to say CNO)! The prices are reasonable and checking out was easy when the cashier came over to help. He even saved us an additional 20% by signing us up for a credit card which we were able to pay immediately since syncrony charges such high interest rates. The cashier was an older gentleman that has been there for about 4 years. He was polite, patient and very knowledgeable. Bravo Lowes!

Purchased a craftsman leaf blower from this location. Return policy on website said 90 day return for craftsman outdoor power equipment. Was told that it was a 30 day return policy for this product. Requested A return authorization number in order to get approval to have it returned. The store manager was adamant that they are not responsible for issuing the request. Both craftsman And Lowe’s corporate informed me that the local retailer is responsible for initiating the request. Vote of no confidence from me for this location. I will be taking my business to Home Depot 0.2 miles down the road.

Poor Customer Service, went in to purchase a new over, 1st was told (Adan) they didn't have the one I was looking for, but I found it myself, next I was told that I couldn't get installed because I needed Propane conversion. I went to the Service/Returns desk to inquire some more. One person told I couldn't not purchase it because I needed to get a permit (untrue). Next person at the said that they would ask someone else , (I stated clearly online I could purchase with the installation and propane conversion). Tom than came up and said yes you could and took me to the appliance area, to show the other employee how to do it. As I was going through with the purchase I was given two different prices, so I stopped there and didn't proceed. As I was walking out I stopped at the service desk are