Lowe's Home Improvement

Outstanding Customer Service – Ask for Pierre! I had an excellent experience at the Lowe’s in Columbia thanks to Pierre. From the moment we started talking, it was clear he was knowledgeable, patient, and genuinely focused on helping me find the right heating solution for my home; not just making a sale. Pierre took the time to walk me through several options, explain the differences clearly, and answer all of my questions about performance, efficiency, and installation considerations. He was especially helpful in reviewing the specifications of the fireplace I ultimately purchased, the display model which is rated to heat up to 1,000 square feet. He made sure I understood how the BTU output, ceiling height, and open floor plan would factor into real-world performance, which I truly appr

Today, I was scheduled for a dishwasher (paid in full) installation between the hours of 3:00-6:00pm. I received a message at 5:30pm that someone would arrive at 6:45pm. At 7:00pm, I called Lowe's and spoke with a manager who was extremely polite. End of story the contractor did not reach out to me until 8:00pm. The customer service is horrible. No, I do not want a repair man providing service this late. Lowe's really need to stop utilizing non-reliable contractors. This company was "Mega Plumbing Corporation". Also, same scenario, we ordered a heat pump and the contractor never came to install it. He sent a photo saying he would be late and had the water heater in someone else's home. I will be reaching out to corporate with my dissatisfaction.

I came in for a fundraiser and was given the run around. I was told to come back in a few weeks because donation funds had been exhausted. Came back as was advised and spoke to the same manager, who then told me these kind of things have to go through corporate. I called corporate and was told that donations/fundraisers are done through your local store. A simple “no” would have gone over a lot better than giving me the run around.

We just bought two drawers from Lowe's. We had to wait over five weeks for Diamond to ship them, and they arrived in the condition you see in the picture: the metal rails were loose, and the interior of the drawers themselves were covered in scratches. What an amateur job by the people at Diamond

Definitely the worst Lowe’s in the DMV area. They won’t accept returns from online orders. Asked me to take a huge/damaged bathtub and vanity to the catensville location bc it’s apparently where it was “shipped” from. FYI, I live 5 mins from the Elkridge location. The front desk team can’t be bothered with questions or concerns. Pretty standard for Lowe’s customer service. I regret not shopping at Homedepot every-time i walk into a Lowe’s. It’s a shame. Do better Lowe’s team.